![]() ![]() ![]() Processes payments by verifying information for accuracy, reviewing images, processing payments for overnight payments, and researches and resolves credit card disputes.Processes requests by updating accounts, handling requests for new service or toll tags, supporting online access, reporting computer issues to the help desk, posting transactions, monitoring and updating corporate accounts, researching violations, and resolving email / chat requests.Provides general clerical support by assisting patrons or customers providing general or specific information processing requests for services, researching information, compiling information, maintaining general office records, processing the mail, and assisting with other services including cash handling.Researches and resolves issues by responding to escalated inquiries, researching information, providing information to service representatives, following up on calls for service, interacting with customers on the phone, via email, webchat and in person, and working with outside agencies and managers to resolve issues.Other duties can include reconciling payment issues, negotiating payment agreements, receiving and analyzing transactions, researching citations, interacting with courts and vendors, assisting with the interview selection process, monitoring attendance and schedules, providing assistance to team leads and to other locations. This includes providing service to customers and extended business partners, and assisting customer service specialists with overrides, escalations, research and general information. The primary purpose of this position is to provide leadership and support to customer service specialists and to assist with customer escalations. based on direct experience + $500 Sign-On Bonus Pay: Starts at $16.87 and can go up to $27.75/hr. Schedule: Monday-Friday (8AM-6PM) - Must be flexible within the start times (8AM,8:30AM or 9AM) We are looking for individuals to join this team and help us maintain our place as a respected leader and partner in the region’s transportation network. NTTA is a vibrant organization with a highly qualified, energized, and engaged team. We serve a one of the fastest growing regions in the United States, and continue to grow with it to meet increasing transportation needs. ![]() As a customer-driven organization, our purpose is to enhance the quality of life for area residents. We are viewed as a cutting-edge leader in the toll industry nationwide, delivering transportation solutions to almost 3 million clients. SMU license plates are also available through to showcase SMU spirit from every angle.NTTA is an organization sanctioned by the State of Texas to develop and maintain high-quality roadways in North Texas. SMU TollTags can be used for parking at Dallas/Fort Worth International Airport and Dallas Love Field, and on any toll road in Texas and Oklahoma, including the TEXpress Lanes. SMU-branded tags are also available at NTTA service centers. TollTag accounts can be opened for a standard $40, or $20 for infrequent toll road drivers. Visit for service center locations or call: 97 to request an exchange.Īnyone who does not yet have a TollTag can get an SMU tag at SMU’s Parking and ID Services, 6116 North Central Expressway, Suite 101, Monday – Friday from 8:30-5 p.m. I encourage all SMU friends, family and alumni to join me in this great opportunity to show Mustang pride on the road.”Įmblazoned with the University’s spirited pony mascot, Peruna, and traditional SMU red and blue colors, the limited edition TollTag can really take you places.Įxisting TollTag customers can exchange old TollTags for SMU-branded tags at any NTTA service center for no additional cost. Leslie Melson, perennial fan and former SMU Alumni Board Chair said, “I have been a TollTag owner since 1989 and I am thrilled to have a limited-edition SMU TollTag as I travel across Texas. ![]() SMU fans can now display Mustang spirit wherever they go with an SMU-branded TollTag from the North Texas Tollway Authority (NTTA). DALLAS (SMU) - Life is a highway for SMU TollTag owners. ![]()
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